FAQ

Our goal is to make your shopping experience as easy and enjoyable as possible. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly. We are here to assist you and ensure you embrace elegance with every piece you choose!

At Ceranel.com, we specialize in an exquisite range of jewelry and fashion accessories. Our collection includes timeless earrings, stunning necklaces, and trendy bracelets, all meticulously selected for their elegance and quality. Each piece is designed to add a touch of sophistication to any outfit, ensuring you always look stylish.

At Ceranel.com, we prioritize your comfort and safety. All our jewelry is made from high-quality hypoallergenic materials. Thus, even those with sensitive skin can wear our jewelry without experiencing irritation or allergic reactions. We use materials such as stainless steel, sterling silver, and gold plating, all carefully selected for their durability and hypoallergenic properties. Your satisfaction and well-being are our top priorities.

At Ceranel.com, we use high-quality 925 sterling silver for most of our jewelry. Sterling silver, also known as 925 silver, is an alloy that contains 92.5% pure silver and 7.5% other metals, usually copper. This combination enhances the strength and durability of the silver while maintaining its beauty and luster. Sterling silver is highly valued in jewelry for its elegance, durability, and hypoallergenic properties, making it suitable for everyday wear and for those with sensitive skin.

At Ceranel.com, we use high-quality stainless steel in our jewelry for its durability, tarnish resistance, and hypoallergenic properties. The most common types of stainless steel are:

  • 304 Stainless Steel: Known for its excellent corrosion resistance and good formability.
  • 316L Stainless Steel: Often referred to as surgical steel, it is hypoallergenic and highly resistant to corrosion, making it ideal for body jewelry.
  • 316 Stainless Steel: Similar to 316L but with a slightly higher carbon content, providing increased strength and wear resistance.

Once we have shipped your order, we will send you an email with a tracking number. You can use this number on sites like 17TRACK or ParcelsApp to check the status of your delivery at any time.

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

You can cancel your order as long as we have not issued a shipping label. Once a shipping label has been created, the order can no longer be canceled or modified. If you need to modify or cancel your order, please contact us as soon as possible to check if your order is still eligible for cancellation or modification.

We offer a 14-day return policy. Items must be returned in their original condition.
For more details, please refer to our Return Policy page.

Yes, we continuously strive to expand our list of countries we ship to. However, there may be certain destinations that we are currently unable to serve. Please check the shipping destinations page to see if your country is available.
Shipping costs and delivery times vary depending on the destination.

We prioritize your security and privacy. Our website uses the latest TLS technology to ensure that your personal information and transactions are protected.

If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund in accordance with our policy.

For any questions, you can reach us through our contact page. We are available to assist you with any questions or concerns.

Care instructions vary depending on the product. Please refer to the product description for specific care instructions.